Job ID
41411
Job Title
Telemarketer
To work for
Syriatel Mobile Telecom S.A.
Country
Syria
City
Damascus
Field of Work
Customer services
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Intermediate Institute
Responsibilities
1. Communicate with customers through phone to inform them about Syriatel offers and to promote Syriatel services and products according to the predefined scripts with project owner.
2. Conduct customer surveys with excellent quality of service through accurate questions and answers in order to obtain information about potential customers / improvements.
3. Register the collected data accurately on the related systems.
4. Report the received comments/complaints from customers' if any to the direct line of authority.
5. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
6. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
7. Contribute to the continuous improvement of Syriatel Quality Management System.
2. Conduct customer surveys with excellent quality of service through accurate questions and answers in order to obtain information about potential customers / improvements.
3. Register the collected data accurately on the related systems.
4. Report the received comments/complaints from customers' if any to the direct line of authority.
5. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
6. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
7. Contribute to the continuous improvement of Syriatel Quality Management System.
Qualifications
1. Education: Diploma.
2. Experience: 1 Year of CS experience is a plus.
3. Professional Certification: NA.
2. Experience: 1 Year of CS experience is a plus.
3. Professional Certification: NA.
Specific Vacancy Requirements
1. English Level:
1.1 Conversation: Fair.
1.2 Writing: Fair.
1.3 Comprehension: Fair.
2. Microsoft Office:
2.1 Word: Literate.
2.2 Excel: Fair.
3. Others: NA.
1.1 Conversation: Fair.
1.2 Writing: Fair.
1.3 Comprehension: Fair.
2. Microsoft Office:
2.1 Word: Literate.
2.2 Excel: Fair.
3. Others: NA.
Salary and Benefits
.
About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.
Required employees number
3
Posted On
Nov 14, 2024
Expiry Date
Dec 14, 2024
Photo
Required
